Cooling-off / Cancellation Terms

Cooling-off & Cancellation Policy Effective Date: 1 Jan 2026 Lakhsman Wellness Pvt. Ltd. is committed to fair and transparent business practices. This Cooling-off & Cancellation Policy is framed in accordance with applicable laws, including the Consumer Protection (Direct Selling) Rules, 2021, wherever applicable. 1. Cooling-off Period for Direct Sellers A newly registered Direct Seller has the right to cancel their Direct Seller registration within 30 days from the date of registration, provided that: No fraudulent or unlawful activity has been committed. The request is submitted in writing through the Company's official support channels. Any products purchased under the registration are returned in accordance with the Company's Return & Buyback Policy. Upon successful verification, the Company will process the eligible refund after deducting any applicable charges permitted by law. 2. Order Cancellation Customers or Direct Sellers may cancel an order: Before the order has been processed or dispatched. By submitting a cancellation request through the official website or customer support. Once an order has been shipped, it cannot normally be cancelled but may be eligible for return under the Return & Buyback Policy. 3. Registration Cancellation A Direct Seller may voluntarily terminate their membership at any time by submitting a written request through the Company's official support system. Termination of membership does not automatically entitle the Direct Seller to commissions, incentives, or refunds except as provided under Company policies and applicable law. 4. Refund After Cancellation Where a refund is applicable: The returned products must satisfy the Return & Buyback Policy. Refunds will be processed within 7–15 business days after approval. Refunds will be made through the original payment method or another Company-approved method, as permitted by law. 5. Non-Refundable Charges The following may not be refundable unless required by law: Shipping and delivery charges. Government taxes or statutory fees already remitted. Charges for services that have already been provided. 6. Company's Right to Reject Cancellation Lakhsman Wellness Pvt. Ltd. reserves the right to reject cancellation or refund requests where: False or misleading information has been provided. Products have been used, damaged, or altered. The request falls outside the applicable policy period. Fraudulent or abusive activity is suspected. 7. Suspension or Termination by the Company The Company may suspend or terminate a Direct Seller account for violations of: Company Policies and Procedures. The Direct Seller Agreement. The Code of Ethics. Applicable laws and regulations. Any action taken will be in accordance with Company policies and applicable legal requirements. 8. Policy Updates Lakhsman Wellness Pvt. Ltd. reserves the right to amend this Cooling-off & Cancellation Policy at any time. Updated versions will be published on the Company's official website and will become effective from the date of publication. 9. Contact Us For cancellation requests or questions regarding this policy, please contact our Customer Support through the official contact details available on the Company's website.