Privacy Policy

Effective Date: 15 March 2026

Lakhsman Wellness Private Limited values the privacy of customers, members, franchise partners, and website visitors. This policy explains what information is collected, how it is used, when it may be shared, and how the company safeguards personal data.

Information We Collect

• Personal details such as name, mobile number, email address, address, nominee data, and identity information submitted during registration or verification.
• Transactional data such as orders, payments, wallet history, support requests, KYC submissions, payout records, and fraud-review logs.
• Technical and usage information such as IP address, browser type, device identifiers, login activity, and security events generated while using the website or app.

How We Use Information

• To create and manage accounts, process orders, enable payouts, support withdrawals, and deliver operational communications.
• To complete KYC reviews, prevent fraud, maintain account security, investigate suspicious behavior, and comply with lawful obligations.
• To improve platform performance, customer support quality, product delivery, and internal reporting.

Sharing and Disclosure

• Information may be shared with payment processors, banking partners, logistics partners, KYC vendors, hosting providers, SMS or email vendors, and other service providers on a need-to-know basis.
• The company may disclose information when required by law, regulatory order, court process, law-enforcement request, or good-faith compliance obligation.
• The company does not authorize the sale of personal data to unrelated third parties for uncontrolled commercial use.

Security, Retention, and User Responsibility

• Reasonable technical and administrative safeguards are used to protect stored information against unauthorized access, misuse, or loss.
• Records may be retained for operational, legal, tax, audit, fraud-prevention, and dispute-resolution purposes for as long as reasonably required.
• Users must keep their passwords, OTPs, bank details, and device access secure and notify the company if they suspect unauthorized access.

Your Choices and Requests

• You may request correction of inaccurate profile data or raise privacy-related concerns through the official support contact details.
• Certain requests may be limited where information must be retained for legal, security, financial, or compliance purposes.
• By continuing to use the platform, you acknowledge and consent to the collection and processing practices described in this policy.

This policy should be read together with the Cookie Policy, Payment Policy, and other published legal documents of the company.

Company Contact Details

Company Name: Lakhsman Wellness Private Limited

Registered Office: Lakhsman Wellness Private Limited, Hutpa, Hazaribag, Jharkhand, INDIA (825313)

Phone: 8434673299

Email: hy@lakhsmanwelleness.in