Return and Replacement Policy

Effective Date: 15 March 2026

This Return and Replacement Policy explains how Lakhsman Wellness Private Limited handles requests involving damaged, defective, incorrect, or eligible returnable products supplied through the company platform.

Eligible Cases

• Products that arrive damaged, defective, materially different from the order, or incomplete may be considered for replacement or return review.
• Eligibility depends on the condition of the item, the category of product, the supporting evidence, and the time within which the issue is reported.
• The company may request unboxing images, package photos, invoice copy, batch details, or other evidence before approval.

Conditions for Acceptance

• Items should ordinarily be returned in a condition that supports verification, along with original packaging where reasonably available.
• Requests may be rejected if the product has been materially used, tampered with, damaged after delivery, or returned without reasonable proof of the issue.
• Certain hygiene-sensitive, consumable, promotional, or clearance items may not be eligible for return unless required by law or approved by the company.

Resolution Options

• Approved cases may be resolved through replacement, return pickup, store adjustment, wallet adjustment, or refund, depending on the circumstances.
• Logistics timelines depend on serviceability, stock availability, verification outcome, and courier support.
• Any linked business volume or financial benefits may be adjusted where the original transaction is reversed.

All return or replacement requests remain subject to verification, operational feasibility, and category-specific restrictions.

Company Contact Details

Company Name: Lakhsman Wellness Private Limited

Registered Office: Lakhsman Wellness Private Limited, Hutpa, Hazaribag, Jharkhand, INDIA (825313)

Phone: 8434673299

Email: hy@lakhsmanwelleness.in