Return / Buyback Policy

Return & Buyback Policy Return & Buyback Policy At Lakhsman Wellness Pvt. Ltd., customer satisfaction is our priority. We strive to provide high-quality wellness products. If you are not completely satisfied with your purchase, please read our Return & Buyback Policy carefully. 1. Return Eligibility Products may be eligible for return if: The product received is damaged, defective, or expired. An incorrect product has been delivered. The product is unused, unopened, and in its original packaging. The return request is submitted within 7 days of delivery. 2. Non-Returnable Products The following products cannot be returned: Opened or used products. Products with broken seals. Personal care or hygiene products once opened. Products damaged due to customer misuse. Items purchased during clearance or promotional sales (unless defective). 3. Return Process To request a return: Contact our customer support team. Provide your Order ID, invoice, and clear photos of the product. Our team will verify your request within 2–3 business days. Once approved, return instructions will be shared. Products returned without prior approval may not be accepted. 4. Refund Policy After receiving and inspecting the returned product: Refunds will be processed within 5–7 business days. Refunds will be made through the original payment method or company-approved alternative. Shipping charges are generally non-refundable unless the error was on our part. 5. Replacement Policy Replacement products will be provided in cases of: Manufacturing defects. Wrong product delivery. Transit damage. Subject to product availability. 6. Buyback Policy Lakhsman Wellness Pvt. Ltd. may offer buyback on selected products under specific promotional or business programs. Buyback eligibility may include: Products covered under an official buyback scheme. Original purchase invoice required. Product must meet company quality standards. Buyback value will be determined according to the applicable promotional terms. Unless specifically mentioned under an official company offer, products are not eligible for guaranteed buyback. 7. Cancellation Policy Orders may be cancelled before dispatch. Once shipped, orders cannot be cancelled but may qualify for return according to this policy. 8. Quality Inspection Every returned product undergoes quality inspection. Lakhsman Wellness Pvt. Ltd. reserves the right to reject returns that do not meet the policy requirements. 9. Policy Updates Lakhsman Wellness Pvt. Ltd. reserves the right to modify this Return & Buyback Policy at any time without prior notice. Updated policies will be published on our official website. 10. Contact Us For any questions regarding returns, refunds, or buyback requests, please contact our customer support team through the official communication channels listed on our website.